Preamble
You will have to bear the shipping costs related to the return of your item. We are not responsible for losses or damages occurred during transportation. You must also, for all returns, prepay the shipping and insurance fees (if applicable). If your return is eligible for a refund, it will not include the shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will inspect it and notify you by email within a reasonable time if you are entitled to a refund or exchange. If you are entitled to an exchange or refund, we will replace the product or refund you the purchase price (according to the initial payment method).
Legal withdrawal period
In accordance with the legal provisions in force, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify any reasons or pay any penalties. After communicating your decision to exercise your right of withdrawal within this 14-day period, you have another 14 days to return the product(s) concerned by the withdrawal.
The right of withdrawal does not apply to customers outside the European Union.
Contractual withdrawal period
On plushuniverse.com we offer you the possibility to exercise your right of withdrawal within a period of 14 days from the receipt of the products. Then you have another 14 days from the communication of your decision of withdrawal to return the product(s) concerned to us.
In case of an order containing several products, placed on plushuniverse.com, the 14-day period to communicate your decision of withdrawal starts from the receipt of the last product.
The terms for exercising your right of withdrawal are specified below.
Conditions for exercising the right of withdrawal
In case of exercising the right of withdrawal within the period referred to in 24.2, only the price of the purchased product(s) and the shipping costs will be refunded, the return costs remaining at your charge.
Returns should be made in their original and complete condition (packaging, accessories, instructions…) allowing for re-commercialization in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimized management. In case of depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics, and proper functioning of the product, your responsibility may be engaged.
You can exercise your right of withdrawal by any means and in particular by postal mail or email to contact@universpeluche.com expressing your will to withdraw without any ambiguity and mentioning the order concerned by this withdrawal.
Once the withdrawal form or declaration is sent to Plush Universe at the latest within 14 days following the receipt of your order, you must return the product(s) concerned to the address of plushuniverse.com, within a reasonable period and, at the latest, within 14 days from the sending of the form or declaration of withdrawal .
In accordance with Council Regulation No 1182/71/EEC of 3 June 1971 determining the rules applicable to periods, dates, and deadlines:
1° The day on which the contract is concluded or the day of receipt of the goods is not counted in the period mentioned in article L. 221-18 ;
2° The period starts at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period ;
3° If this period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
When the information relating to the right of withdrawal has not been provided to the consumer under the conditions provided for in 2° of article L. 221-5, the withdrawal period is extended by twelve months from the expiration of the initial withdrawal period, determined in accordance with article L. 221-18.
However, when the provision of this information occurs during this extension, the withdrawal period expires at the end of a period of fourteen days from the day on which the consumer has received this information.
The burden of proof of the exercise of the right of withdrawal under the conditions provided for in article