Frequently asked questions about purchases
Orders & Delivery
The processing of our orders generally takes 2-3 business days. Then, it takes between 7 and 12 business days for delivery to your home
Once the package is shipped you will receive a link by email to track the status of your order
If your order has not yet been shipped, you can modify your delivery address by contacting our customer service contact@plushuniverse.com
We ship to the USA, Canada, Australia, and New Zealand. You pay nothing, we cover all the shipping costs!
Yes, we use Stripe as a secure payment method on our store.
Stripe is an online payment platform known for its high level of security and reliability.
Your payment information is encrypted and protected against fraud, ensuring the confidentiality and security of our customers’ transactions.
Need to return a product?
Returns and Exchanges
You can consult our return policy if you wish to return an item.
If you received the wrong item, please contact our support: contact@plushuniverse.com.
We do our best to deliver our parcels in perfect condition.
However, parcels may be damaged during delivery.
If this is the case with your parcel, please send a video of the parcel to our support so we can send you a replacement parcel
If you entered the wrong address when placing your order and your package has already been delivered to that address, we invite you to contact our support to find a solution