Frequently asked questions

The processing time for our orders is between 2 and 3 business days. Then, allow 7 to 12 days for delivery

You can consult our return policy if you wish to return an item

If you wish to change your delivery address, please contact our customer service at the following email address: contact@plushuniverse.com. They will be happy to assist you in updating your delivery address.

We ship to USA, Canada, Australia, and New Zealand. You simply have to enter your country when placing your order. You pay nothing, we cover everything!